Leveraging Technology and Solutions in the Legal Industry by Lisa Tyler, VP Print Manage Division

We are often asked how Officeware and Konica Minolta address the needs of the legal industry.  This is a great question.  Law firms, like so many professional organizations today, are looking for partners to help them leverage technology and solutions to address costs and improve efficiencies.  Officeware and Konica Minolta Business Solutions have been able to deliver a winning combination of hardware, software, and services that address many of the legal industry’s pain points.  We have done this by solving real business problems, improving processes and creating opportunities for our clients to be more profitable.

Documents and content are the heart of information intensive industries like legal, whether we are talking about general litigation or the legal departments within a corporation.  The requirement for technology to manage documents and content extends into the entire organization and effects corporate compliance, contracts, and any documents that have legal binding language.  Add to these needs the issues and expense regarding compliance, security, production level copying, printing, scanning and cost recovery and we can certainly understand the challenge!

In the legal industry there are several solutions to assist organizations with their compliance needs, whether they are for legal regulatory purposes, trade standards, or corporate governance.  To insure we are selecting the correct technology, the following questions should be asked:

  • Does the solution address privacy of confidential information?
  • Can the solution conform to the highest levels of security to protect confidential information?
  • Does the vendor adhere to trade standards that meet our company’s compliance initiatives?

Redaction policies to keep confidential information in a document can be automated and easily administered through solutions.  Konica Minolta’s Unity software or Nuance’s PDF Pro provide legal organizations easy to adapt redaction tools that provide the privacy and confidentiality needed for the legal industry.

Security options, such as authentication and digital rights management, help keep sensitive documents and information in the right hands to maintain compliancy.  Konica Minolta security solutions range from authentication solutions, hard drive encryption, and removal to IP security for data leaks.  While other providers provide these as options, most of these features are built standard into the entire Konica Minolta MFP line. As a matter of fact, the full line of Konica Minolta bizhub models has achieved the ISO 15048 EAL 3 certification.

Trade Standards are in place to insure that as organizations search for vendors they have a set criterion to help distinguish between potential partners.  Many organizations require their partners meet those standards before engaging them.  The International Organization for Standardization (ISO) governs these standards.  Konica Minolta meets the standards for security (ISO 15408) and environmental (ISO 14001).

Legal organizations challenged with the management of high volume reproduction of documents will find the Konica Minolta line well suited to their needs.  The Konica Minolta bizhub PRO 1051, bizhub PRO 950, bizhub PRO 1200, bizhub C5501, and bizhub PRO 6501 are ideally suited and up for the challenge of high volume environments.  Whether your documents need to  be tracked, annotated, edited and oftentimes created in electronic and hardcopy formats, the entire KM production line will work in tandem with the leading industry software solutions such as IPRO Tech’s IPRO COPY +, Lexis Nexis LAW 5.0 PreDiscovery and LAWtsi and Ribstone Systems to bring optimum efficiency and cost effectiveness.

Cost recovery enables organizations to bill back their clients for copies, prints and other legal costs such as phone calls and administrative tasks.  Konica Minolta devices offer a highly sophisticated and intelligent interface on bizhub OP models, called the “Vendor Port” that interacts with leading recovery solutions such as Equitrac and Copitrack, to enable firms to harness these expenditures and bill back easily and accurately.  For smaller firms just starting out in tracking simple copy, print, and scanning jobs Konica Minolta offers their PageScope Enterprise suite at a fraction of the cost.

Improving business processes and improving profitability underlies the need for Konica Minolta’s Optimized Print Services (OPS).  This is not just an assessment – it is an overall optimization to help drive costs down, while working in an ongoing manner to continuously improve those costs and streamline workflows throughout the organization.  Some questions to consider when determining if an assessment or audit is necessary:

  • Do you understand your print, copy, scanning and administrative costs for your entire fleet?
  • Does the equipment mix meet the needs and cost structure of your firm?
  • Do you think there are areas that can be optimized to streamline your flow of documents?

If it is determined that your firm is a fit for Konica Minolta’s Optimized Print Services some of the benefits you will experience will be:

  • Fully managed and controlled output environment
  • Process to conserve resources and minimize ongoing maintenance costs
  • Streamlined business processes as it relates to content and document management

In summary, Officeware and Konica Minolta are uniquely positioned to help the legal industry.  With the combination of its hardware, internally developed software, partner solutions, and professional services organization, Officeware and Konica Minolta are able to address the legal market with a variety of solutions that can meet virtually any size legal firm or corporate legal entity.

 

Posted in Document Management Software, Equitrac, HP, Konica Minolta, Managed Print Services, Printing Security Strategy | Leave a comment

Turning ‘Green’ in the Document Imaging Industry by Keith O’Gara, Vice President of Customer Service

Increasingly, more organizations are considering the environmental impact when purchasing products and services.  This commitment to sustainability is important to being a good corporate citizen and also makes business sense by reducing overall expenses.  Thinking ‘green’ has also extended to the decision making process of procuring copiers, printers and other office document equipment.

To assist our clients with their environmental strategy, OfficeWare has adopted a zero landfill policy for all products we provide to our customers.  As an example, all equipment returned to OfficeWare is either reconditioned through our ReNeW process and placed for use in another account; sold to a wholesaler to be deployed outside of the United States; or sent to a local plastic and metal recycler.   

The increasing commitment to reduce the impact on our environment extends to energy consumption as well.  Both of the brands that OfficeWare represents, Konica Minolta and HP, are engineering their products to be more energy efficient in power consumption.  Both companies have earned Energy Star ratings for their products Energy Star is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy, which identifies energy-efficient products that meet strict government standards.  Energy Star multi-functional devices and printers not only use less energy when operating, but also utilize a low power mode when not in use for further energy reduction.  

Both HP and Konica Minolta provide user friendly recycling programs for their empty toner cartridges.  HP cartridges contain pre-paid shipping labels for the return of empty cartridges and Konica Minolta provides pre-paid shipping containers to be placed on site for collection of cartridges to be recycled.    Participating in these cartridge recycling programs is a simple and cost free way for our clients to keep empty toner cartridges out of landfills.  Other supplies shipped by OfficeWare for Canon and Lanier (Ricoh) products include specific instructions for recycling as well. 

In 2000, Konica Minolta introduced Simitri, the world’s first polymerized toner, designed with smaller, more uniformed particles to improve detail and definition.  Simitri toner is produced using plant-based “biomass,” a renewable organic resource that has less environmental impact than conventional toners.   It enables the bizhub color multi-functional devices to reduce toner consumption by more than 30%.   Additionally, the production process that creates Simitri toner generates nearly 40% less carbon dioxide.

Further, Konica Minolta is committed in eliminating waste and reducing emissions of its manufacturing process of the multi-functional devices and printers.   Konica Minolta is working towards reducing CO2 emissions by up to 20 percent in 2015 and up to 80 percent by 2050 by investing in new technologies in the manufacturing of imaging devices.

For more information on Konica Minolta’s environmental programs, click here.

For more information on HP’s environmental programs, click here.

Posted in HP, Konica Minolta | Leave a comment

Konica Minolta Maintains Leadership in MFP Office Copier Category for Customer Loyalty

Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) was awarded first place in the 2012 Brand Keys Customer Loyalty Engagement Index in the “MFP Office Copier” category for the fifth consecutive year.  Each year, New York-based marketing consultancy Brand Keys publishes its Customer Loyalty Engagement Index, which surveys more than 49,000 Americans to determine how brands rank in customer loyalty.  The 2012 Index examined customers’ relationships with 600 brands in  83 categories.  Other winning brands for  2012 include Apple, Coca-Cola, Facebook, Google, IBM, McDonald’s , UPS, and Walmart.

The 2012 Brand Keys research paints a detailed picture of the category drivers that engage customers, engender loyalty, and drive real profits.  The Brand Keys methodology, which considered several competitors, asked customers to characterize their perfect product in the MFP Office Copier category, setting the standard for excellence.  The 2012 Brand Keys research once again identified Konica Minolta as a leading brand for customer loyalty in the “MFP Office Copier” category when measured against the “Ideal” office copier.

Click here to read the full press release.

Posted in Konica Minolta | Leave a comment

OfficeWare named area’s largest Office Supply and Equipment Firm by Business First

OfficeWare - a Konica Minolta company was recently ranked #1 by Business First in their 2012 Book of Lists publication. 

OfficeWare is Louisville’s largest company in the Office Supply and Equipment Firms category, as ranked by the number of local full-time employees.

Posted in Konica Minolta | Leave a comment

Cost Accounting for Printing Expenses by Craig Miiller, Vice President of Sales

For professional service companies such as advertising agencies, law firms and engineering consultants that provide services to multiple clients, allocating variable expenses to specific clients is essential to remain competitive.  While the majority of professional service companies track their associates’ time to a specific client for billing purposes, a majority don’t account for associated costs.

To determine future project pricing and maintain their profitability, professional service companies must have a complete understanding of their entire cost structure – including the variable cost of printing documents.

Ultimately, in order for professional service companies to remain viable must secure future work by being accountable towards achieving a defined set of strategic business objectives, while working under an established budget.  Today’s cost conscious clients are seeking to understand all elements of their expenditures and will refuse to pay for costs that aren’t directly tied to meeting their needs. 

One of the largest variable project expenses for a professional service company is the cost of printing of documents.  To accurately account for printing, the print job must be assigned to a specific client, before the document is collected off the printer or multi-functional device. 

The key is capturing the transaction without being too arduous for the employee.   If the task of allocating variable expenses to a specific client is difficult, employees will naturally skip the administrative aspects of their jobs, due today’s hectic work pace.  In today’s competitive business world, employees (and rightfully so) will remain focused on their primary responsibility of achieving their client’s strategic objectives, leaving internal matters to when things slow down.   With good intentions, they intend to go back to record the appropriate information, but will either forget all together or enter inaccurate data due to a significant laps of time.

Today’s printers and multifunctional devices combined with document management software offer easy means to effortlessly and accurately account for a professional service companies’ variable printing costs.  The first step is to invest management’s time under the guidance of a managed print expert to comprehend current system limitations.  Once shortfalls are identified and clear objectives determined, a new printing infrastructure can be designed to systematically track variable printing expenses to specific clients.  To obtain maximum effectiveness and efficiency, your new system can leverage existing device embedded and terminal based software solutions, transferring data through your existing IT infrastructure and into your accounting software. 

At the core of your enhanced printing environment will be an authentication system.  This feature insures every document printed is identified with a specific employee and client.  Various technologies can be leveraged including utilizing an existing magnetic card for building entry, finger print scan and simply keyboarding or selecting a client name from a menu.

The result will be an automated system where your employees can properly allocate print jobs to specific clients before receiving a printed document.  Once a print job is assigned to a client the information is automatically recorded into your billing system.  The customized system by utilizing existing hardware and software solutions captures printing data with minimal end-user disruption, enabling your professional service company’s focus to remain on serving your clients.

Posted in Managed Print Services | Leave a comment

Konica Minolta Earns BLI’s Pick for 2012 A3 MFP “Line of the Year”

January 17, 2012 – Hackensack (NJ) – For the second consecutive year, Konica Minolta Business Solutions, U.S.A., Inc. has won Buyers Laboratory LLC’s (BLI’s) most coveted award—A3 MFP Line of the Year. Once each year, Buyers Lab, the leading global provider of information and testing services to the digital imaging industry, acknowledges the vendors whose product lines are determined to be the best overall in their respective categories based on the cumulative results of models tested in BLI’s rigorous two-month laboratory evaluation. By assessing reliability, image quality, ease of use, productivity and a range of other criteria, the tests reveal the products that deliver customers the best value and most trouble-free performance. Also considered are the breadth of the vendor’s line and the vendor’s ability to provide quality products suitable to a broad spectrum of customer needs, from low-volume to high-volume.

To read the full release, click here.

Posted in Konica Minolta | Leave a comment

Konica Minolta Wins 2012 Solutions Line of the Year Award from Buyers Lab

January 17, 2012 – Hackensack (NJ) – Buyers Laboratory LLC (BLI), the world’s leading independent evaluator of document imaging hardware and software, today announced that Konica Minolta Business Solutions U.S.A., Inc., is the recipient of BLI’s “2012 Document Imaging Solutions Line of the Year” award. BLI editors selected Konica Minolta for this first-ever award based on the company’s exceptional solutions portfolio across the range of document imaging software categories BLI covers on its Solutions Center subscription service.

To read the full release, click here.

Posted in Konica Minolta | Leave a comment

Printing Authentication and Security by Jay Mallory, Vice President, Central Region

Security is obviously a part of how we work. This begins as soon as we walk into the office every morning, probably passing through a level of security.

Once you are at your desk it is likely you log in to a computer and access files over a secure server. This entire process can include everything from security badges and ID cards to network firewalls and software security. It may seem like an organization has taken every measure to protect its property, people and data.

Yet many organizations fail to extend their security policies and procedures to include printing and imaging. This can be a problem because organizations face increased threats to their data. According to a recent study by Ernst & Young, 41% of respondents noticed an increase in external attacks and 25% saw an increase in internal attacks over the last year.

Even if you haven’t experienced a breach in your printing and imaging security, it does not necessarily mean your environment is secure. Printing systems can be compromised in a variety of ways-from document and hardware theft to unauthorized changes of settings or use of multifunctional devices. The cost of even one security breach has the potential to be devastating.

Companies like Konica Minolta have introduced new technologies that not only intensify but also simplify printing and imaging security issues.

One level of security can be achieved with a magnetic card reader. The card reader connects to a multifunctional device via a USB port and is easy to use. It prevents unauthorized multifunctional device access and protects documents from being released until the user swipes their magnetic card through the reader at the printer. It also eliminates the need to enter a user name and password. Swiping the card is all that is needed to release the documents.

Biometrics can also be used in the authentication process. It enables a user to connect to their multifunctional device by a biometric finger vein reader. A special biometric authentication unit recognizes a unique finger vein character when the user places a finger on the device. This also eliminates the need to enter a user name and password and takes the process to a higher level.

Sophisticated common access cards also provide a very high level of security. Designed to coincide with the technically aggressive requirements put forth by the Department of Defense these cards can be combined to provide users with not only building and location access, but also printer access. By simply placing a card near the “reader” copying, scanning and faxing functions can be completed. The user sends the print job to a multifunctional device where it is held on the hard drive until the user is physically in front of the device. The job is released when the user’s card is again “read” in front of the printer.  Documents are released without any interaction. This type of method eliminates the need for multiple access cards.

Konica Minolta is even working on a new technology, the Body Area Network (BAN) Smart Card, which will utilize a sensor and a smart card to provide access to doors, buildings, computers and multifunctional devices without any “hands on” action. This technology will soon be available.

Government agencies, healthcare organizations, law firms and other businesses dealing with sensitive information should consider utilizing a high level of authentication for the printing process.  The goal is to avoid any potential breach and ensure all of your network printers meet the highest levels of safety and security.

Posted in Konica Minolta, Managed Print Services, Printing Security Strategy | Leave a comment

bizhub Secure Keeps Konica Minolta Ahead of the Security Solutions

Posted December 8, 2011 by Scott Cullen, editor and publisher of The Week In Imaging.

Security has been a standard in Konica Minolta Business Solutions U.S.A., Inc’s bizhub MFPs from day one, while most other manufacturers offered it as an option. Having predicted future security vulnerabilities in the digital imaging industry, Konica Minolta has remained ahead of the curve and continues to improve its efforts with enhancements such as its latest bizhub Secure, which released in July of this year. 

Some years ago, several manufacturers offered security as an option, and some companies still charge for security options today. Before a story on CBS came out last year that uncovered security breaches on used MFPs, some enterprises didn’t even want security because it cost about $500 to $800 to install. After that story broke, customers were asking for hard drive security kits, and companies were scrambling to find those security kits for their customers, according to Chris Bilello, director business development with Konica Minolta.

“Customers shouldn’t have to pay for security.  Security in the MFPs should come from the factory and that’s our best policy,” he adds.

Konica Minolta’s bizhub Secure is a professional service that helps customers setup passwords and other security measures such as hard drive encryption, hard drive lock password, automatic deletion of temporary image data, and data overwrite of electronic documents on a timed basis. It was created when customers who didn’t have the infrastructure, the bandwidth, or the resources to configure their machines started to ask for some sort of lockdown of the hard drive. So, they asked if Konica Minolta could provide them a service. As a result, the masterminds at Konica Minolta put together a program that would assure very minimal risk once the functions were enabled. Thus, bizhub Secure was born.

Well before the CBS story aired, more knowledgeable customers were asking Konica Minolta for documentation on how to lockdown their hard drives, and Konica Minolta had full disclosure, step-by -step documentation on how to do it. However, most people didn’t think their copier or MFP was at risk at the time. Now they’re starting to get it, he says.

Konica Minolta has managed to face and blast security challenges head on and never remains complacent, but customer demands are becoming more difficult to fulfill. For instance, MFP customers are asking for the same security that is normally enabled on a computer or laptop, however, developing the same software or functions as a computer is not easy because there is not a common platform to work from. Security on a computer involves applications as opposed to the embedded operating systems on MFPs, which are becoming more customizable. Basically, what would be developed in 90 days as an application in a Windows PC could take six months to a year to develop with a similar application on an MFP, Bilello explains.

“The challenge is to continuously keep up and enhance the security and services that will be required tomorrow and five to 10 years down the road,” he adds. “We accomplish that by listening to our customers, making sure we’re not resting on what we have today but continuously getting feedback from planning people in Japan on how to enhance security going forward.”

Meanwhile, his message to channel partners is that Konica Minolta has the technology, products, services, and collateral educational materials to help them confidently go walk into any type of customer, even the most demanding customers related to security, and confidently place equipment in those environments to make sure that the customer is secure and comfortable knowing that what happened in that CBS story cannot happen to their customer.

BAN Smart Card

For obvious reasons, Konica Minolta’s security system has been a major selling point for the company since its inception. And new and emerging technology keeps the company on top of its game. For instance, the Body Area Network (BAN) Smart Card, developed in conjunction with Dai Nippon Printing Co., Ltd., will consist of access to doors, buildings, computers and MFPs via a sensor and a smart card that doesn’t require any hands on action. Not available in the open market yet, this technology will most likely be valuable in industries like healthcare.

In a situation where you would need access to specific areas in a building such as a surgeon or nurse entering an emergency room, that person might not be able to grab their badge to place against a sensor because they’re carrying charts and instruments. In this case, the professional would have a badge hanging around his or her neck and would just need to step on a mat or walk up to the door where there is a sensor either built into the mat or into the wall that reads the badge and allows access to the room. This technology is being developed and is in discussion with a major vendor in the physical door and building access arena to determine the best way to develop and market it, and bring it to fruition. 

“With our various security functions and the whole umbrella of security, whether it be services or specific features built into the MFPs, they are designed to service all markets,” says Bilello.

Future Focus

As for future developments, Konica Minolta is working on enhancing bizhub Secure even further. They’re looking to do even more than protect the hard drive from a services perspective. As far as technology, there are different things that are going to be released and talked about in early 2012. Although not able to comment on specifics just yet, Bilello promises “New and exciting things that are particularly related to how [Konica Minolta] conforms to high level government stringent requirement s regarding they’re security technology.”

To learn more about Konica Minolta’s bizhub Secure visit: http://kmbs.konicaminolta.us/content/about/news/konica-minolta-enhances-mfp-security-with-bizhub-secure.html

Posted in Konica Minolta, Managed Print Services, Printing Security Strategy | Leave a comment

20 Days of Christmas: Local 7 TV Interview

Local 7′s Stefanie Martinez sits down with Jon Cross from Officeware to talk about 20 Days of Christmas, a program that donates 20 Konica Minolta ReNeW black and white copiers to local non-profit groups. 

Local 7 TV Interview

 

 

 

 

Click here for complete program details and a nomination form.

Posted in Konica Minolta | Leave a comment